California governor announces major changes to DMV

Aim to improve wait times, customer service

California governor announces major changes to DMV

SANTA MARIA, Calif. - People across the state know all too well what it’s like to wait at the DMV.

Those at the Santa Maria office are particularly frustrated.

“It's pretty frustrating. I have other things to do today other than wait in line at the DMV,” said Humberto Puente, a customer who had been waiting in line for two hours. 

California Governor Gavin Newsom wants to do something about it.

He has announced a new DMV director, and is moving ahead with plans to attack problems ranging from long wait times to poor customer service.

Newsom also addressed California licenses which must meet the federal Real ID standard for those who want to fly on a plane.

The DMV will soon accept credit card payments at field offices.

DMV offices will be closed across the state for a half-day on Wednesday so employees can take part in mandatory training. 

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