San Luis Obispo County

Verizon 911 outage in SLO County fixed

Services have been restored to cell customers


A Verizon 911 outage that occurred early Tuesday morning has been fixed. The system was repaired just before 2 a.m. Wednesday.

While the system was being repaired, Verizon Wireless 911 calls were routed to non-emergency business lines at the San Luis Obispo County Sheriff's Office and the California Highway Patrol.

The Sheriff's Office says it worked with the SLO County Office of Emergency Services to notify cell phone users about the issue with 911 calls.

The outage affected the following agencies according to the Sheriff's Office:

  • CSU Cal Poly Police Department
  • Atascadero Police Department
  • Grover Beach Police Department 
  • Pismo Beach Police Department 
  • San Luis Obispo Sheriff’s Office 
  • San Luis Obispo Police Department 
  • and the Paso Robles Police Department

"The Arroyo Grande Police Department and Morro Bay Police Department were also affected but not listed because their dispatch services, including 911 calls, are provided by the Sheriff’s Office," said the SLO County Sheriff's Office in a statement.

Verizon continues to investigate the root cause that sparked the system outage.



Verizon suffered an outage early Tuesday morning that is unable to provide 911 services to residents of San Luis Obispo County.

Verizon wireless customers that are affected by this outage and have an emergency are asked to call their local fire or law enforcement agency directly.

The San Luis Obispo County Sheriff's Department advices residents to look up the numbers of those agencies and keep them handy for emergencies.

The SLO Police Department is asking residents in the City of San Luis Obispo with an emergency to call 805-781-7312.

The County Office of Emergency Services has an information-only line at 805-543-2444.

The state 911 system and Verizon are aware of the problem and are working to correct it, but at this time, there is no estimate of when the issue will be resolved.

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